Shipping & Delivery

Shipping & Delivery Policy

Effective date: October 21, 2026

LURUBE is operated by NOVERLINE LIMITED. Orders are generally fulfilled from South Korea by our suppliers and fulfilment partners.

Processing time

Most in-stock orders are prepared within 2–5 business days after payment is confirmed. Pre-order, toric, prescription, custom or temporarily back-ordered products may require additional time; where possible, the expected time is shown on the product page or communicated by email.

Shipping methods and estimated delivery

• Express delivery: generally 3–7 business days after dispatch.
• Tracked standard delivery: generally 7–20 business days after dispatch.
• Economy delivery: generally 10–30 business days after dispatch.

Available methods, prices and any free-shipping promotion are shown at checkout and depend on the destination, parcel weight and order value. A site-wide banner does not override the method and charge shown at checkout.

Tracking

When tracking is available, we will send the tracking number after dispatch. Tracking may take several business days to update after the carrier receives the parcel.

Customs, duties and taxes

Customers are responsible for import duties, taxes, customs clearance fees and any documents required by the destination country unless checkout expressly states otherwise. Customs processing can delay delivery.

Delivery restrictions

We ship only to destinations made available at checkout. Certain products or shipping methods may be unavailable in some countries due to carrier, customs or regulatory restrictions.

Address accuracy and delivery

Please verify the recipient name, postal code, address and contact details before placing your order. We are not responsible for delays or losses caused by an incorrect or incomplete address. In countries where a signature is not required, a parcel may be delivered to a mailbox, front desk, door or other location used by the local carrier.

Delayed or lost parcels

Delivery dates are estimates and are not guaranteed. If tracking has not updated for an unusually long period or the parcel has not arrived after the estimated window, email info@lurube.com with your order number.