Refund & Cancellation Policy

1. If you wish to cancel your order after payment is made due to any reasons, kindly inform us immediately by email to lurubestore@gmail.com. Please note that, 5% administration fees of your amount purchased will be imposed.
   
   
2. Once order status changes to Awaiting Shipment, and you wish to cancel your order, 20% administration fees will be imposed and shipping is non-refundable. Refunds will be processed only after the product returns to us.
   
   
3. If your parcel is returned due to (incorrect address given by the customer, unclaimed parcels, consignee unavailable upon attempted delivery) and a refund request is made, we will impose 20% administration fees of your total order value and deduct the shipping charges, and refund you the remaining amount.
   
   
4. If a parcel is returned due to the consignee rejecting the package and refusing to pay for tax charges,kindly be informed that NO REFUND will be made.
   
   
5. For Pre-order items such as Toric lenses (7-20 days production time), cancellation of the products will result in a 50% forfeit of the prices.

All refunds will be issued based on the payment method used at the time of purchase.

Refund usually takes 7-10 working days to appear on your bank statement due to varying processing times between banks, card issuers, and payment gateways.

If the standard time frame as mentioned above has passed and you still have not received the refund, please contact us or your card issuer/bank for more information.

All refunds will be made in US Dollars and Lurube will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.