Shipping & Returns

 

SHIPPING

Delivery Fees

Worldwide Free Shipping.

 

HOW LONG WILL MY ORDER TAKE?

Production takes around 5 days because our products are custom order products, and  it can take longer in case of popular products, or handmade items.

Delivery Period

*10~30 days for USA and Canada (it generally takes 10~30 days for delivery from the day of dispatch. It may take more than 1 month depending on circumstances such as local post office status, weather, or holidays such as new year and Christmas with heavy delivery load.)
*7~20 days for Asian countries
*10~30 days for European countries
*10~30 days for other countries

 

The transit time table above is ONLY a reference for you to estimate the delivery date. We do not guarantee to deliver your order on or before a certain date, nor can we issue a refund due to a delay with the shipment. Also, these transit times do not include Customs clearance processing times, and the updates for the parcels’ status can take time after departure from Korea because of the processing time at Customs of the destination country.

Unfortunately, please note that we cannot be responsible for any delays caused by Customs clearance processes, and local duties and taxes.

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. International customers will be responsible for any fees, duties, taxes or any surcharges levied or charged by their country. As customs policies vary widely from case to case for each country, please check with local authorities prior to placing your order to confirm taxes and duties.

Please understand that it is customer’s responsibility to check the shipping status on the tracking page and to contact the local courier directly in case there are any issues for receiving the items in your country, after the parcel departed from Korea. LURUBE does not take any responsibility for the delivery failure due to miscommunication.

We will try our best to ensure that your gorgeous goodies get to you as quickly and smoothly as possible. If you have any questions at all, feel free to email us at Contact Us

WHAT COURIER SERVICE DOES LURUBE USE?
We use global K-Packet Shipping (K-Post) and other couriers which are most affordable and fastest for each country.

 

CAN I TRACK MY ORDER?
Yes. Once we ship out your order, you will get a separate email from LURUBE with Tracking information. 

 

RETURN POLICY

 

Due to the nature of international shipping, a return or an exchange by change of mind is not accepted.


In case of defective, wrong or missing items, please report within 3 days after you receive your package via  Contact Us to make it a valid request. 
(for defective or wrong items, please include a pic.)

 

Returns attributable to customer (below): We issue a refund excluding the amount for the shipping charges for both ways (original shipping fee x2, or policy shipping fee for the country x2 in case of free shipping). And the refund will be issued after the parcel arrives at Lurube’s office.

 

- (1) error in address

- (2) error in contact information or could not reach the customer (limited to the relevant services)

- (3) all other returns due to customer’s failure to respond or react on time to the notification from shipping couriers or post office. (this includes “unknown reason”)

If there are any issues for receiving the items or communicating with the local delivery, It is the customer’s responsibility to check the shipping status on the tracking page and to contact the local courier directly. WINGBLING does not take any responsibility for the delivery failure due to miscommunication.

 

Cancellations due to a delay of shipping: Not accepted.

The transit time table posted on our shipping info page is only a reference for you to estimate the delivery date. We do not guarantee to deliver your order on or before a certain date, nor can we issue a refund due to a delay with the shipment. Also, these transit times do not include Customs clearance processing times, and the updates for the parcels’ status can take time after departure from Korea because of the processing time at Customs of the destination country.

 

Parcels undelivered due to Customs clearance issues, rejected by customer to avoid tariff or local taxes, seized by Customs, and etc: No refund can be issued. (in case of Customs clearance issues, the parcels are not returned to the sender.)


Parcels lost during transit: We resend the package.